For any refund related issues please send an email to with the following details:
- E-mail CS@metlico.com
- Your Contact Number (preferred mobile No.)
- Policy number
- Reason for Cancellation
- Any relevant supporting documents
The refund process will take 15 to 30 working days and refund
credit will be reflected in client’s next credit card statement.
Refunds for all products are subject to the specific terms and conditions of your takaful certificate.